"Their tools are simple and easy to use... I appreciate the variety of tools, so that I may select just the right one based on my clients' needs. It allows me to focus on coaching and development and not administering an electronic tool."

-Janet L. Polach, Ph.D., President, Leadership Solutions, Inc.

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Leveraging Multirater Feedback to Facilitate Successful Behavioral Change

Despite the popularity of multi-rater feedback for coaching and talent development, there is a paucity of research supporting its effectiveness for sustained behavioral change. Meta-analytic studies on feedback interventions suggest that these interventions have significant albeit small effect sizes and often sizable negative impact on emotions and behavioral change (Kluger & DeNisi, 1996; Smither, London, & Reilly, 2005). This paper presents a new integrated three-step theoretical model for individual behavioral change and practical suggestions for leveraging the impact of multi-rater feedback to facilitate successful behavioral change over time

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